Notation based on the Act on Specified Commercial Transactions

​About the sales company

• Company Name: Music Tech Solutions, Inc.

• Sales Manager: Taro Koike

• Location: Nihonbashi, 1-11-12 Nihonbashi Muromachi, Chuo-ku, Tokyo 103-0022 Mizuno Building 7F *

• Phone number: 03-6824-6252​

• Website URL: https://music-tech-solutions.co.jp

 

*This is the address of the virtual office used by our company. If we receive a request for disclosure from a customer with a valid reason, we will promptly disclose the address information of the seller.

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Service start procedure

• To use our services, you must register as a member (free of charge).

• You will need to pay the usage fee before you can start using the paid service, and you can use the service after your payment has been confirmed.

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Required system environment

• When using the troubleshooting service, lesson & consulting service, or online intensive course, please prepare the applicable software, computer, and internet connection environment. (We do not sell software.)

• For the lesson & consulting service and online intensive course, we use the video chat application Zoom (available for free). Please set it up in advance according to the instructions on the Zoom website. (The same applies when using Zoom as necessary for the troubleshooting service.)

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Selling price

• See "Service contents" and "Plan/Price" page.

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Necessary charges other than product price

• Bank transfer fee (when applicable)

• Communication cost at the time of ordering

• Communication costs for sending and receiving support emails and Zoom chat

• Communication cost for file download

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Product sales quantity limit

• Each online intensive course is limited to 6 people.

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Timing and method of payment (price)

• Credit card payment: Payment will be made immediately.

• Convenience store payment: The payment deadline will be stated in the "Convenience store payment request completion notification" email sent when you place your order.

• Bank transfer: Please make payment within 7 days of applying.

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Product delivery time/service provision time (single case response service, trouble resolution service)

• After the ticket purchase payment is completed and the inquiry email sent by the customer arrives in our inbox, as a general rule, we will respond by email to inquiries received in the morning on the same day, and inquiries received in the afternoon on the same day or by the next business day.

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Product delivery time/service provision time (Lesson & Consulting Service, Troubleshooting Service)

• After the ticket purchase payment is completed and the inquiry email sent by the customer is received in our inbox, as a general rule, we will send a link to be used on the day of service provision via email for inquiries received in the morning on the same day, and for inquiries received in the afternoon on the same day or by the next business day. (The same applies if Zoom is used as necessary for troubleshooting services.)

• The service will be provided at a date and time agreed upon between you and us.

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Service time extension (Lessons & Consulting Services, Troubleshooting Services)

• Before the end of the designated time, you will be asked whether or not you would like to extend the service time. If it is extended, please purchase additional ticket(s) for the extended time within 3 days after the end of the service time.

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Delivery time of products and provision of services (online intensive course)

• Teaching materials (electronic files, video links for supplementary teaching materials) will be sent by email by the Saturday of the week before the specified course start date.

Cancellation

• Support tickets cannot be refunded after purchase. They cannot be transferred to others.

• For online intensive courses, your application will be officially confirmed upon submission of your application information. If you wish to cancel your application for personal reasons, please contact us via the inquiry form by 4:00 p.m. on Friday two weeks before the course date. In that case, we will refund the amount minus the bank transfer fee and the 3.6% fee required for our cancellation process. (For example, in the case of 16,000 yen, the fee is 16,000*0.036=576 yen, so the refund will be 15,424 yen.)

• If you cancel for your own reasons, please note that you will be responsible for any bank transfer fees incurred when receiving a refund.

• For online intensive courses, teaching materials (electronic files, video links for supplementary teaching materials) will be sent by email one week before the course start date. After the delivery of teaching materials, etc., the course contract cannot be canceled.

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Product categories

• Technical support via email, Zoom, etc., lessons, consulting, Japanese-English translation of product introduction articles and user manuals, etc.

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Others

• We do not support issues related to purchases, product registration, activation, or updates. Please contact the distributor of each product for these issues.

• We will provide as much support as possible to resolve any problems, but some issues may not be solvable, and we cannot promise to resolve all issues. We apologize for the inconvenience, and we appreciate your understanding in advance.